Call centres are becoming increasingly integral cogs for various businesses as they adapt from being tarred with the image of being telemarketers. Instead, call centres have become the foremost way for businesses to communicate with their customers. Despite the rise of social media, customers still feel considerably more comfortable in getting solutions to their problems by speaking to a member of staff over the phone. To get the very best out of your staff when interacting with customers, it is crucial to ensure they are happy in the first place and guaranteeing they are in a comfortable environment when trying to find solutions for customers.
You can invest heavily in training staff for customer service, but this all will mean very little if they are unsatisfied with the environment they work in which inevitably filters down to your customers. The best way to ensure this does not happen is by designing a comfortable office layout which does not reduce staff to sitting in cubicles which are laid out like a cattle market. Instead, innovative design combined with careful use of colour can help staff to appreciate the space they work in, thereby subsequently resulting in better interactions with your customers.
A recent study showed that by having a well-designed layout then equated to longer calls and more satisfactory conversations with customers. One way of achieving a design such as this is with a Delta Acoustic Screen which combines the practicality of a partition screen in an open office with acoustic qualities to trap and absorb ambient office noise. The ideal part of partition screens is that they are portable and future proofed, which means they can adapt to your office whether you continue to grow or whether you need to create temporary space during different parts of the year.
As well as design, another subtle influence which can affect the mood of staff in call centres is the colour which surrounds them. Stereotypical partitions in call centres are generally grey, ugly and generally depressing which is one of the reasons call centres have generated such a poor reputation. With Delta Acoustic Screens, they feature a fresh and stylish design and are available in 20 different fabric colours so you can mix the colours to boost the mood in the office. In particular, shades of green are very well suited to a call centre environment as they prevent eye fatigue which is an increasingly common issue for staff looking at a computer screen for hours at a time.
Delta Partition Screens are designed to add a modern twist to the environment which is wrongly considered to be a grind. By rejuvenating the office space, you can invigorate the mood of your staff which has then been shown to boost relations with your customers. While it is an investment initially, the payoff can be significant by strengthening relations with clients which further down the line can lead to even more.
If your call centre could benefit from a revitalised team atmosphere and you would like to know more about how Delta Acoustic Screens can help you to achieve this, then you can get in touch with our team of advisors by calling 01733 394941 or by dropping them an e-mail at sales@rapind.com.
